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UMass Memorial Medical Center > Patients & Visitors > Plan Your Visit > Visiting Hours

Visitation

Welcome to UMass Memorial Medical Center

Sổ kết quả xổ sốHaving loved ones at the bedside to offer support and be a partner in the healing process is a top priority. Due to the COVID-19 visiting restrictions, we ask that all patients and visitors follow our policies to minimize the number of people on the hospital campus at any one time, to reduce the number of people any one individual is exposed to throughout the day, and to help promote physical and social distancing.

Visiting Hours for the limited exceptions outlined below only:

Sổ kết quả xổ số2 – 8 pm (7 days a week)

Per the  issued on June 6, 2020, essential visitors are defined as:

Sổ kết quả xổ sốSupport persons for the patient including birth partners, parents of patients who are under the age of 18 years old, attorneys of patients, and companions for patients with intellectual and/or physical disabilities. Support persons must be screened prior to entry.

All other visitors must follow the visitor restrictions, screening requirements, and expectations below.

Virtual Communication Options

Given the very difficult nature of the current visitor restrictions, we have virtual communication options available to support you in staying connected. We encourage patients and their loved ones to keep in contact by phone, video communication or text, and if there’s any barrier, we ask that you discuss with your care team.

Virtual Communication Options

Patient Status

Virtual Offerings

All inpatients

View our helpful guide on how to connect virtually.

The Companionship Wellness Program: ThisSổ kết quả xổ số program will begin at the DCU Center Field Hospital and ultimately expand to other units within the UMass Memorial Medical Center

 

In response to the present COVID-19 pandemic, UMass Medical & Nursing School student volunteers will be offering Virtual Wellness Visits for hospitalized patients experiencing loneliness and/or social isolation.

View more information.
 

Visitor Restrictions to Specific Areas

As of 1-7-2021

Adult Inpatient

Patient Status

Visitor Policy

COVID-19 positive patients, patients with a pending
COVID-19 test, or patients under
investigation/surveillance for COVID-19

No visitors allowed at this time

All other patients

No visitors are allowed to adult inpatient areas at this time.

End-of-life patients who are COVID-19 positive

Sổ kết quả xổ sốTwo visitors for a single 30 minutes visit allowed while following specific safety protocols

All other end-of-life patients

Sổ kết quả xổ sốTwo visitors at a time

Additional Information

 
  • Visitors under the age of 18 not allowed.
  • Patients with disabilities will be allowed one designated support person. Patients with disabilities include patients with cognitive disabilities, significant mobility limitations, communication barriers, sensory issues or behavioral concerns.  Examples include autism spectrum disorder, genetic disorders, dementia, quadriplegia, visual impairment and deafness.
  • Providers may not write an order that overrides this policy.

* Exceptions will be made in specific circumstances on a case-by-case basis by the nurse manager or nursing supervisor.  These could include clergy for an end-of-life visit or an attorney for emergency legal documents.
 

Ambulatory (Outpatient) Areas

Sổ kết quả xổ sốNo visitors, with limited exceptions

 

Emergency Department, Adult

No visitors, with limited exceptions

 

Emergency Department, Pediatrics

Patient Status

Visitation

Waiting room

Sổ kết quả xổ sốOne parent/guardian with the patient

Once patient is placed in a room

Two parents/guardians may be present

Sổ kết quả xổ sốPediatric patients who are positive for COVID-19

Parents/guardians may remain in the room. The room will be placed on PUI (persons under investigation).

Additional Information

Visitors under the age of 18, including siblings, are not allowed.

 

Maternity Center

All patients presenting for admission to labor and delivery

Sổ kết quả xổ sốOne asymptomatic (without symptoms) support person and one asymptomatic visitor age 18 or older are allowed.

 

Pediatric Inpatient, Pediatric ICU (PICU)

Patient Status

Visitation

Sổ kết quả xổ sốPatient in room

One parent/guardian may be present.

Additional Information
  • All exceptions must be cleared by the manager or supervisor.
  • Visitors under the age of 18, including siblings, are not allowed.
  • A designated responsible adult over the age of 18 may be identified to remain with the patient when a parent or a guardian is unable to stay or is in need of a support person.
  • Maximum of one person at the patient’s bedside.

 

Neonatal ICU (NICU)

Patient Status

Visitation

If the baby has not been exposed or has been exposed but tested negative for COVID
  • Only the 2 banded individuals will be allowed access to their baby or babies and will be screened at our front desk for COVID exposure risk and symptoms.
  • Parents will be asked to change from their cloth masks to surgical masks before going in to see their baby.
  • Parents are asked to visit only once per day and to limit the length of their visit to four hours (total) per family. We hope this will decrease exposure risk by limiting the number of physical bodies in the unit at one time.
  • If your baby is not in a private room, we ask that you close the curtains around yourselves while visiting and KEEP YOUR MASKS ON at all times.
  • If your baby has been exposed and is being quarantined but is testing negative, you may visit but must wear extra protective wear during your visit (mask, gown, gloves).

If your baby tests positive for COVID or has symptoms of COVID
  • The baby will be placed in an isolation room with special airflow, and you will not be allowed to visit until it is thought to be safe for you and your baby and it is cleared by our infection control team.
  • You can still bring breastmilk to the hospital for your baby and a staff member will pick it up at the hospital entrance. 

Going home with your baby
  • Regardless of whether your baby is being quarantined in the NICU or not, if they test negative and are healthy, strong, and ready to go home, your baby can be discharged from the NICU to home.

 

Psychiatry

Sổ kết quả xổ sốLimited inpatient visitors will be allowed to visit.

 

Surgical Areas

Sổ kết quả xổ sốNo visitors, with limited exceptions

Screening Requirements (Check-In and Check-Out)

Sổ kết quả xổ sốAll visitors must:

  • Show ID on arrival at the screening station and be checked to see if they are an approved visitor.
  • Answer all symptom screening questions.
    • If the visitor has traveled to a high-risk state per the  they will be asked to sign an attestation form that states they have self-quarantined for two weeks or have had a negative test prior to coming into the hospital.
    • If the visitor has been exposed to a known COVID individual, they will have to have self-quarantined for two weeks or have had a negative test prior to coming into the hospital.

Sổ kết quả xổ sốAfter the screening has been completed and the visitor has passed the screening process, they will be given a visitor sticker and will be logged in for the visit. The visitor will receive a postcard listing the visitor's expectations. Once the visit is complete, visitors must check-out with the unit secretary.

Visitor Expectations

  • All visitors must wear a mask at all times while in the hospital. Visitors who do not arrive with a mask will be given one at the entrance.
  • All visitors must wash or sanitize their hands upon entering the hospital and every time they enter a patient’s room.
  • If individuals are not visiting, they must wait outside the hospital or in their car.
  • Visitors must remain in the patient’s room for the entire visit. Waiting rooms are closed.
  • Visitors may not eat or drink while in the patient’s room.

Updating Visitor Lists

On admission, the patient or health care proxy will be given a form to fill out to name one designated visitor for the patient. This designated visitor must remain the same visitor for the duration of the patient's hospital.

Please note: Latex Balloons No Longer Allowed at Medical Center

Sổ kết quả xổ sốDue to allergic reactions to latex and the possible choking hazard for our pediatric patients, these balloons are no longer allowed. Mylar balloons are acceptable to bring into the hospital.